terms of sale

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

terms of sale

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

By accessing or purchasing from the website you agree to be bound by these Terms Of Sale. We reserve the right at any time to update, change or replace any part of these Terms and Sale by posting updates or changes to the website. It is your responsibility to check this page.

By agreeing to these Terms of Sale you represent that you are at least the age of majority in your state of province of residence and you have given us your consent to allow any of your minor dependents to use this site.

ABOUT US

The website is owned and operated by Francesca, a registered business in the North East of England 118 Park View, Whitley Bay NE26 3QN.

PAYMENT

Payment for the shoes and delivery charges can be made by any method shown on the website at the time you place your order. We accept all major credit and debit cards apart from AMEX.

DELIVERY

We offer a 3-5 working day standard delivery for £4.00. If you require a quicker delivery, please contact us directly and we will try our best to help.

RETURNS

As we are a small family business we only offer a credit note online within 14 days of receipt.  If for any reason you are not completely satisfied with your purchase, for a limited time you can return your item within 14 days of delivery and you will be offered a credit note.

We ask that you send your parcels to the following return address –

Francesca
118 Park View
Whitley Bay
NE26 3QN

Alternatively, if you wish to return or exchange your shoes you can take them with your receipt into Francesca, where we will be happy to accept the shoes in offer for an exchange. or credit note.

Please notify us of your return via letter or email address: francescashoes@hotmail.com

In all cases the shoes must be returned with proof of purchase, they must be unworn and also in their original packaging (ie the box not to be destroyed or defaced) if the shoes are not in good condition or not fit for resale Francesca has the right to refuse your return.

We’re sorry but we’re unable to cover return postage cost. Your parcel must be returned using a tracked returns service and you must obtain your return postage receipt and hold onto it safe until you receive your credit note from us.

CREDIT NOTE

A credit note allows you to choose another product from the website subject to availability.